This policy explains what personal data WebGx Pro collects through webgxpro.com and in the course of its services, why, and what your rights are. It applies to visitors to this website and to people at client and prospective client organisations.
Who we are
WebGx Pro is an independent technical services practice providing automation, AI, integration, forms, document and web development services to business clients internationally. For questions about this policy or your data, use the contact page.
What we collect and why
| Data | When | Purpose | Basis |
|---|---|---|---|
| Name, email, company, website, message and any details you include | When you send an enquiry through this site | To reply, scope work and provide the services you ask about | Legitimate interest / steps prior to a contract |
| Your region and currency (derived from your browser’s time zone) when submitted with an enquiry | When you send an enquiry | To quote in the right currency and working hours | Legitimate interest |
| Calculator and Process X-ray inputs | Only if you choose to send them with an enquiry | To start the conversation from your figures | Consent (you click to send) |
| Technical data: pages viewed, device, approximate location | When you browse this site, if analytics is enabled | To understand how the site is used and improve it | Consent / legitimate interest as described under Cookies |
| Contact details and business data of client staff | During an engagement | To deliver the contracted services | Contract |
What we do not do
- We do not sell personal data or share it with advertisers.
- The ROI calculator, Process X-ray and Opportunity Finder run in your browser; nothing is stored or sent unless you choose to attach the result to an enquiry.
- AI models used in our services are accessed through business APIs whose terms exclude training on customer data. We do not use client data to train models.
Cookies and analytics
This site’s own code sets no tracking cookies. It uses browser storage only for small conveniences (for example, remembering that you dismissed a notice) that never leave your device. Where a third-party analytics service (such as Google Analytics) is enabled, it may set cookies to measure site usage; you can block these in your browser settings, and where a consent banner is shown, analytics runs only after you accept.
Who we share data with
Only service providers needed to operate this site and deliver our services: our web host (Hostinger, EU data centres), email providers, and — during engagements — the platforms you ask us to work in, such as automation tools, AI model providers and your own business systems. Each processes data under its own terms and our instructions. We may disclose data where the law requires.
International transfers
We work with clients in the UK, EU, US, Canada and Australia and our team may operate from outside those jurisdictions. Where personal data is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses and the safeguards of the platforms involved.
How long we keep data
- Enquiries: up to 24 months after our last contact, unless they become part of an engagement record.
- Engagement records: for the duration of the engagement and as long as needed to meet legal, tax and contractual obligations, typically up to 7 years.
- Analytics data: per the retention setting of the analytics service, typically 14 months.
Your rights
Depending on where you are, you may have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us through the contact page. You also have the right to complain to your local data protection authority.
Security
See our security and data handling page for how data is protected in our services. This website uses HTTPS, up-to-date software and access limited to named administrators.
Changes
We update this policy when our practices change. The date of the last update is shown on this page.