Every order touches five systems and at least one person. Most of those touches can disappear.
Sound familiar?
- ‘Where is my order?’ is half of all support messages
- Orders exported and re-imported between the store, the warehouse and accounting
- Returns handled by hand from email
- Stock-outs and margin leaks noticed after the month closes
- A product catalogue that takes a week to update
What we build
Customer assistant that sells and serves
Answers product, delivery and returns questions from your content and live order data; starts a return; recommends products; hands over to a person for complaints.
Order, stock and accounting integration
Orders stream to the warehouse and accounting as they are paid; stock and tracking flow back; failures retry and alert.
Margin and stock agents
Agents that watch stock cover, supplier prices and ad spend, flag margin leaks and draft the purchase order for approval.
Catalogue and content automation
Product descriptions, variants and images updated from a sheet or supplier feed, with AI-drafted copy in your tone reviewed before publishing.
An example workflow
Returns
Customers email to return an item; support checks the order, replies with instructions, creates the label and updates stock by hand.
The assistant verifies the order and policy, issues the label, updates the order and stock, and notifies the warehouse; edge cases go to a person with the history attached.
What changes: returns handled in minutes without support time.
Human review rules
- Nothing customer-facing — a reply, a document, a payment, a record change — leaves the business on an AI decision; a named person approves
- AI steps receive only the fields they need through business-tier APIs that do not train on your data
- Every workflow ships with logging, retries, alerts and an owner
- We say so when a form, a rule or a direct integration is the better answer
What it costs
Your workflows inventoried, risks listed, options priced. 5–8 working days.
A workflow sprint, intake system or integration, scoped in writing, live in two to five weeks.
Monitoring, fixes and a monthly health report. Cancel any month.
All prices in USD, fixed in writing before work starts. Nothing outside the agreed scope is worked on or billed without your written approval; anything that does not run as scoped is fixed free for 30 days after go-live.
Questions
Which platforms?
Shopify, WooCommerce, BigCommerce and Magento; ShipStation, Cin7, Linnworks and most WMS tools; Xero, QuickBooks; Klaviyo, Gorgias, Zendesk and Meta/Google ads accounts.
Can the assistant see live orders?
Yes, through your store’s API with the customer verified by email or order number, so it can answer ‘where is my order’ and start a return without a person.
Will it work in peak season?
Integrations are built with queues and retries so a spike in orders is buffered, not dropped; alerts tell you before customers do.
Do you write product content?
The AI drafts from your data and tone; you approve. Nothing is published unreviewed.
Do you need access to our systems?
Only what the workflow touches, requested in writing, granted to a named account, documented and removable at any time. Credentials stay in your accounts; we never keep copies.
What if automation is not the right answer for us?
Then the review says so. Many problems are solved better by a form, a rule or a direct integration than by an AI model — and those cost less.
Do we own the workflows if we stop working with you?
Yes. Everything is built in your accounts and documented; leaving never means losing the system.
Next step
Request a Reliability Review and we confirm scope and price in writing within one working day — or map one workflow in the free Process X-ray first.