Every order touches five systems and at least one person. Most of those touches can disappear.
Sound familiar?
- ‘Where is my order?’ is half of all support messages
- Orders exported and re-imported between the store, the warehouse and accounting
- Returns handled by hand from email
- Stock-outs and margin leaks noticed after the month closes
- A product catalogue that takes a week to update
What we build for e-commerce and retail
Customer assistant that sells and serves
Answers product, delivery and returns questions from your content and live order data; starts a return; recommends products; hands over to a person for complaints.
Order, stock and accounting integration
Orders stream to the warehouse and accounting as they are paid; stock and tracking flow back; failures retry and alert.
Margin and stock agents
Agents that watch stock cover, supplier prices and ad spend, flag margin leaks and draft the purchase order for approval.
Catalogue and content automation
Product descriptions, variants and images updated from a sheet or supplier feed, with AI-drafted copy in your tone reviewed before publishing.
An example workflow
Returns
Customers email to return an item; support checks the order, replies with instructions, creates the label and updates stock by hand.
The assistant verifies the order and policy, issues the label, updates the order and stock, and notifies the warehouse; edge cases go to a person with the history attached.
Typical result: returns handled in minutes without support time.
What it costs
One flow — usually support or order sync — mapped with the volumes and a fixed price.
A customer assistant or store-to-warehouse integration, live in three to six weeks.
Monitoring, API changes handled, monthly improvements.
All prices in USD. Every engagement starts with a free audit and a written, fixed-price scope; the first stage ships a working slice on your data in week one, and anything that does not run as scoped is fixed free for 30 days after launch.
Questions
Which platforms?
Shopify, WooCommerce, BigCommerce and Magento; ShipStation, Cin7, Linnworks and most WMS tools; Xero, QuickBooks; Klaviyo, Gorgias, Zendesk and Meta/Google ads accounts.
Can the assistant see live orders?
Yes, through your store’s API with the customer verified by email or order number, so it can answer ‘where is my order’ and start a return without a person.
Will it work in peak season?
Integrations are built with queues and retries so a spike in orders is buffered, not dropped; alerts tell you before customers do.
Do you write product content?
The AI drafts from your data and tone; you approve. Nothing is published unreviewed.
Do you need access to our systems?
Only what the workflow touches, granted by you, documented, and removable at any time. Credentials stay in your accounts; we never keep copies.
What if AI is not the right answer for us?
Then we say so in the audit. Many problems are solved better by a form, a rule or a direct integration than by a model — and those cost less.
Where is data processed?
In your own accounts and the tools you already use. AI models are called through business-tier APIs that do not train on your data; personal data is minimised or redacted before it leaves your systems. See our security and data page.
Next step
Send a short description of the process that takes the most time, or map it in the Process X-ray and attach the result. You will hear back within one business day with questions, a workflow sketch and an honest view on whether it is worth automating.